REFUND&RETURN POLICY
14-Day Return Period
At our cross-border independent store, we are committed to ensuring your satisfaction with your purchases. We offer a flexible 14-day return policy. If for any reason you are not entirely satisfied with your purchase, you have the option to initiate a return within 14 days from the date of delivery.If the shipping and service fees resulting from returns are not to be borne by the buyer, we support a cash-on-delivery policy, and the buyer does not need to bear any return handling fees. The return mailing address is 11316 Birch St, Thornton, CO 80233, USA.
Damaged Items Not Eligible for Return
Please note that items that have been damaged or are in a condition that prevents them from being resold are not eligible for returns. We kindly ask you to inspect your items upon receipt and report any damage to our customer support team within the specified return period.
Contact Email
For initiating a return or addressing any inquiries related to returns and refunds, please feel free to reach out to us at [email protected]. Our customer support team will be glad to assist you in this process.
Refund Process for Credit Card Payments
If you made your purchase using a credit card, the refund process may vary depending on your bank’s policies and processing times. Typically, refunds for credit card payments are credited to your account within one billing cycle. This timeline primarily depends on how quickly your bank processes the refund.
Refund processing efficiency
When we receive the items you have returned and confirm they meet the refund conditions, we will promptly initiate the refund process. Please allow for an estimated 7-10 business days for the refund to be processed. During this refund processing period, we kindly request that you refrain from contacting your credit card company directly to request a refund. Resolving disputes related to returns through the credit card company may take more time and could potentially delay the entire refund process.
Patience During the Return Process
We understand that waiting for a refund can be frustrating, but we ask for your patience throughout the return process. The duration of processing refunds is influenced by various factors, including your bank’s policies and the resolution of any return-related disputes.
Seeking Assistance for Unusual Delays
If you experience any unusual delays or issues related to your refund that extend beyond the expected time frame, please do not hesitate to contact our customer support team at any time. We are here to assist you and ensure a smooth resolution to any concerns you may have.
We appreciate your understanding and cooperation in adhering to our return and refund policy. Your satisfaction is our priority, and we are committed to providing you with the best possible shopping experience. Should you have any questions or require assistance, please reach out to us at [email protected].
Address: 11316 Birch St, Thornton, CO 80233, USA
Telphone: +19452329664
E-mail: [email protected]
Updated on 11th, Apr, 2024
Best Regards
https://www.wasserhot.com